Customer Service Advisor

Customer Service Advisor | Temp-to-Perm | Telford | £12.71ph
Monday – Friday | 9:00am – 5:00pm

We are recruiting for a growing healthcare e-commerce company looking for a compassionate and professional Customer Service Advisor to join their friendly team.

This is an excellent opportunity for someone who thrives in a fast-paced environment and understands the importance of empathy, patience, and professionalism when supporting customers.

The Role

You will be the first point of contact for customers, handling a high volume of inbound calls and assisting with enquiries relating to orders, payments and general support. You will play a key role in delivering an outstanding customer experience while ensuring all customer information is handled securely and compliantly.

Key Responsibilities

• Managing a high number of incoming customer calls daily
• Providing professional, empathetic and patient customer support
• Processing card payments over the phone in line with GDPR and compliance procedures
• Updating and maintaining accurate customer records using CRM systems
• Resolving customer queries efficiently and professionally
• Liaising with internal teams to ensure smooth customer journeys
• Maintaining confidentiality and handling sensitive information appropriately

What We’re Looking For

• Excellent communication and listening skills
• A calm, mature, and empathetic approach
• Strong patience and problem-solving abilities
• Previous customer service or call handling experience preferred
• Confidence using CRM systems and general computer software
• Understanding of GDPR and data protection principles
• Ability to manage multiple tasks in a busy environment

Working Hours

Monday to Friday, 9:00am – 5:00pm

Why Join Us?

• Supportive and friendly working environment
• Opportunity to grow within a healthcare-focused business
• Meaningful work helping customers every day
• Stable weekday working hours with work-life balance

If you are passionate about customer care and want to be part of a company that genuinely values empathy and professionalism, we would love to hear from you.

For more information, please contact Lydia Johnson at Seymour John Recruitment Limited