Customer Service Advisor

Inbound Customer Service Advisor

Our client is currently seeking a Customer Service Advisor to join their inbound customer services team.

Working from offices in the centre of Brighton the team are the first point of contact for existing customers wishing to make a travel insurance claim or seeking an update on an existing case. 

You will be responsible for ascertaining the full details of the case, ensuring all details are documented and creating the case file for evaluation.  You will also be responsible for educating the customer on the next steps, possible timelines and when they will have an update.   

In extreme cases customers can be emotional, even distressed as they explain their experiences.  Therefore, candidates need to be empathetic and with excellent listening skills.

Full training is provided for this role and candidates are paid for the training.

Hours of work involve a rolling week-to-week shift pattern (8am/4pm, 9am/5pm, 10am/6pm, 11am/7pm 12pm/8pm).  Candidates would be required to work one weekend in every 3 (Saturday 9-5 / Sunday 10am-4pm) – but you would not work more than 35 hours a week (5 days a week).

A salary of £13.45 per hour is provided.

For further information please apply below.