Customer Service Advisor

Are you highly organised with a passion for delivering outstanding customer service? Looking to join a forward-thinking business where your contribution genuinely matters? We’re recruiting on behalf of a growing, sustainability-focused organisation seeking a Customer Service Advisor to support their expanding team.

About the Company

This well-established waste management company provides essential services to businesses nationwide, with a strong emphasis on efficiency, reliability, and environmentally responsible practices. They’re committed to continuous improvement, community engagement, and reducing environmental impact through innovative solutions.

The company promotes a collaborative and supportive workplace culture where employees are encouraged to develop and make a meaningful impact.

The Role:

You’ll play a key role in ensuring smooth day-to-day operations and delivering a high-quality customer experience. Responsibilities will include:

• Acting as a primary contact for customer queries via phone and email
• Managing and processing client orders accurately
• Supporting onboarding for new customers
• Assisting with billing, credit control, and account queries
• Maintaining accurate records and updating internal systems
• Providing general administrative support across the team

The Candidate:

• You must have previous experience in a customer service role
• Experience in credit control is advantageous
• Ability to commute 5 days a week to Emersons Green (Bristol)
• Strong organisational skills with the ability to manage multiple tasks
• High attention to detail and accuracy in data handling
• Confident communication skills, both written and verbal
• A proactive attitude and ability to work both independently and collaboratively