Customer Service Advisor

Customer Service Advisor

Location: Liverpool (Hybrid Working)

Contract: Temporary ongoing

Pay Rate: £12.83 per hour

Hours: 37.5 hours per week

Shift Pattern

Monday to Friday - Hybrid

Hours between 08:00am - 6:00pm (rotating) including Bank Holiday

About the Role

We are currently recruiting for a Customer Service Advisor to join our client based in Liverpool.

This is a fast-paced customer service role where delivering an exceptional customer experience is key.

Customer Service Advisor Key Responsibilities

• Deliver a professional, friendly, and customer-focused service at all times
• Manage customer enquiries via phone and digital communication channels
• Build a clear understanding of customer needs to provide effective solutions
• Advising customers on the best services available
• Deliver a high-quality customer experience in line with company standards and SLAs
• Accurately capture and maintain customer information using CRM systems
• Promoting memberships to non-members
• Work collaboratively with internal teams to ensure customer issues are resolved efficiently
• Maintain a high level of accuracy and attention to detail in all customer interactions
• Requirements
• Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
• Strong background in handling high volumes of customer enquiries
• Excellent verbal and written communication skills
• Confident using CRM systems and computer applications
• Strong listening skills and attention to detail
• Positive, proactive, and customer-focused attitude
• Flexible approach to working shifts, including weekends

Customer Service Advisor Desirable Experience

• Previous experience within a busy customer service or contact centre environment, ideally with travel/hospitality industry exposure
• Experience working to KPIs and service level agreements within a contact centre environment
• IT Savvy with good MS Office and keyboard skills; familiar with technology and mobile applications

Keywords

Customer Service Advisor, Customer Support Administrator, Customer Experience Advisor, Contact Centre Advisor, Customer Care Advisor, Customer Operations Administrator, Customer Experience Coordinator, Customer Support Specialist, Call Centre Advisor, Customer Service Representative.

Winsearch acts as an employment agency for permanent staff. We recruit for roles across Engineering & Manufacturing, Food & Drinks, Pharmaceutical, Supply Chain & Procurement, and Professional Services.

Consultant: Aleksandra Follert

(url removed)

Our clients and their customers come from diverse backgrounds and so do we. We hire our people from various walks of life, each of whom make our company stronger with their talent, uniqueness, and expertise. This is what makes our company special; if you want to help us grow and take this ethos to our clients, then we cannot wait to collaborate with you!

The UK has now left the European Union. Any EU, EEA or Swiss citizens living in the UK that wish to remain in the UK post Brexit need to apply to the EU Settlement Scheme. Although the closing date for applications was 30th Jun 2021, if you have not yet applied but believe that you would qualify under the EU Settlement Scheme, the Home Office have confirmed that they will consider late applications. For further information please see (url removed)> Many Thanks