Customer Service Agent

Customer Service Agent

Key Group / More2Life
Preston (Fully onsite)
Full‑time | Monday to Friday
£26,090 per annum

About Key Group

Key Group is one of the UK's most forward‑thinking financial services businesses, specialising in equity release and helping people unlock a better retirement since 1998.

Part of Key Group, More2Life has grown to become one of the UK's largest lifetime mortgage lenders. We focus solely on equity release and pride ourselves on supporting advisers and their clients with clarity, care and expertise.

The Role

Our Customer Service team plays a key role in supporting customers and intermediaries throughout the equity‑release journey.

As a Customer Service Agent, you'll deliver a high‑quality experience across inbound and outbound communications. You'll support with enquiries, technical questions and post‑completion mortgage administration, helping ensure every interaction is handled professionally and in line with agreed standards.

This role is ideal for someone looking to build a career in financial services within a supportive, growing organisation.

What You'll Be Doing

• Handling inbound and outbound calls from intermediaries and customers
• Responding to queries via phone, email and written correspondence
• Supporting intermediaries with technical enquiries, including product criteria, KFI creation and case updates
• Managing post‑completion mortgage administration
• Ensuring all interactions meet agreed service levels, policies and compliance requirements
• Providing a positive, professional and responsive service at all times

What We're Looking For

• Experience in a telephone‑based customer service environment
• Ability to manage multiple tasks in a fast‑paced setting
• Strong written and verbal communication skills
• A professional and positive approach to handling customer queries
• Experience within financial services or mortgage administration is beneficial but not essential
• Good IT skills, particularly Outlook and Word (Excel and Adobe desirable)

Working Pattern & Reward

• Monday to Friday working hours
• Fully onsite role based in Preston
• Salary: £26,090 per annum
• 25 days annual leave plus bank holidays, rising to 28 days with length of service
• Holiday purchase scheme, up to 5 days
• 1 Charity Day and 1 additional Wellbeing Day
• Pension scheme of 5% employee and 8% employer
• Simply Health cashback scheme
• Life Assurance Cover equivalent to 4x salary
• Staff referral scheme
• Long service awards
• Enhanced maternity & paternity pay

Our Values

We're a values‑led organisation and look for people who live our ASPIRE values:
Ambitious | Supportive | Personal | Integrity | Responsive | Expert

Interested?

If you're customer‑focused, motivated and looking for a stable role with development opportunities in financial services, we'd love to hear from you.