Customer service and Complaints Advisor

Job Title: Customer service and Complaints Advisor

Location: Bradford

Hours: Monday to Friday between the hours of 8am and 6pm on a rolling rota

Contract: 12 month fixed term

Salary: £26,900 per annum, rising to £28,000 after a successful probation

About the Role: BDS Recruitment are working with a housing association in Bradford to recruit 6 Customer Service and Complaints Advisors. These roles are initially offered on a 12 month fixed term basis with strong possibility of becoming permanent thereafter. The post will be based in the centre of Bradford for the first 6 months and hybrid working will be available after a 6 month probation.  As an advisor you will provide assurance, assistance and practical support to colleagues and residents. You will also play a pivotal role in managing and resolving complaints to ensure an excellent service to residents The key focus is on maintaining positive relationships, actively listening to concerns, and providing comprehensive solutions. You'll collaborate with different departments, contribute to continuous service improvement, and ensure compliance with regulations.

Key duties:

• Investigate and resolve complaints promptly, taking ownership from start to finish.
• Communicate with residents in a clear, professional, and compassionate manner, managing expectations and providing regular updates.
• Oversee future actions identified in closure correspondence, acting as the main point of contact until completion.
• Maintain organized records of complaints and resolutions.
• Encourage feedback from residents to enhance service delivery and satisfaction.

Criteria:

• Exceptional customer service skills with a focus on complaint resolution.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency in office applications and relevant IT systems.

Please apply now or immediate consideration.