Customer Service and Operations Coordinator

CUSTOMER SERVICE & OPERATIONS COORDINATOR
 

• Salary: £25,000–£30,000 depending on experience
• Monday to Friday only — no weekends, no shift work
• A friendly, supportive small-team environment
• A role with genuine scope to develop as the business grows
• On-site parking
• Working hours: 08:00–16:30

Our client is a growing logistics and fulfilment business based in Warwick, providing specialist services to a portfolio of fashion and lifestyle brands. With a friendly, close-knit office team of 10, they are expanding rapidly and have created this brand-new role to support their growing client base.
This is a permanent, fully office-based position. No hybrid or remote working.


As a Customer Service and Operations Coordinator you will:

• Serve as the primary phone-based point of contact for our client's fashion and lifestyle customers
• Manage and monitor inventory levels, identifying discrepancies and maintaining accurate records
• Support e-commerce operations with order processing, tracking and fulfilment queries
• Coordinate with internal warehouse and operations teams to ensure orders are fulfilled on time
• Maintain accurate data across internal systems
• Take full ownership of customer queries through to resolution
• Play an active part in the business as it continues to grow

The Customer Service and Operations Coordinator will have:

• Proven experience in inventory control or stock management
• A background in e-commerce operations or order processing
• A confident, professional telephone manner
• Strong attention to detail and a genuine commitment to accuracy
• Good IT skills, comfortable with Microsoft Office and ideally familiar with an ERP or WMS system
• A collaborative team player who thrives in a small, busy environment
• Someone who is looking to grow with a business for the long term

If this sounds like the right opportunity for you, we'd love to hear from you. Please apply with your CV.

INDL