Customer Service Consultant

My luxury travel client are looking for a Customer Services Consultant to join them on a full time basis.

This is a Mon-Fri role working 9am-6pm.

Their most successful team members are those that genuinely care for their business and wish for it to succeed. Dedication is a key part of this role and they in turn will provide you with an enjoyable and respected career in luxury travel. That is their promise to you.

Your responsibilities will include:

• Ensuring that all passengers have correct invoices and that we have had correct invoices from our suppliers.
• Ensuring that all passengers receive their tickets in a timely manner and that the tickets are correct (in the case of e-ticketing ensuring that the passenger has printed off their e-ticket by checking on our system).
• Assisting clients with their voyager personalisers.
• Ensuring that all passengers have paid us on time and that we have paid our suppliers on time.
• Using your experience to assist the Sales Team in all aspects of their work.
• Assisting the Finance Director, Customer Services Manager and Assistant Manager on a day-to-day basis.
• Assist with any questions our clients may have pre- or post-cruise.

You will need to:

• Have customer service experience, travel customer service experience is an advantage.
• Have your own car and full driving license.
• Have great interpersonal skills, a good telephone manner, be well educated and from a good background.

Please send your CV to the relevant email address to find out more!