Customer Service Coordinator

Axon Moore

Customer Service Coordinator Northwich | £28,000 – £30,000 DOE | 6‑Month FTC (Potential to Go Permanent)
Hybrid Working | Supportive Team Environment

Axon Moore is delighted to be partnering exclusively with long‑established manufacturing business based in Northwich. They are seeking a proactive and detail‑driven Customer Service Coordinator to join their friendly team on a 6‑month fixed‑term contract, with genuine potential for the role to become permanent.
⭐ The Role This is a varied customer service position where you’ll play a key part in ensuring smooth order processing and excellent service delivery. You’ll work closely with the sales team, customers, and internal departments to keep everything running efficiently.

Key responsibilities include:
  • Handling inbound customer enquiries via phone and email
  • Processing orders from the sales team, customers, and distributors
  • Updating internal systems and maintaining accurate order records
  • Liaising with production and logistics to ensure timely fulfilment
  • Providing general administrative support to the wider team
🧩 About You We’re looking for someone who is organised, confident communicating with a range of stakeholders, and comfortable working with data.

You will need:
  • Strong customer service or order processing experience
  • Good Excel skills, including the ability to use pivot tables
  • Excellent communication skills and attention to detail
  • A positive attitude and willingness to support colleagues
🌟 What’s on Offer
  • Salary £28,000 – £30,000 DOE
  • Hybrid working 
  • Supportive, collaborative team culture
  • Opportunity for the role to become permanent
  • Chance to join a respected manufacturing business
If you’re looking for a role where you can make an impact, build strong relationships, and be part of a genuinely supportive team, we’d love to hear from you.
Apply Now →

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