Customer Service Executive

About Us

goodnus is an independent, yet rapidly expanding business that helps create happy and productive working environments, by sourcing and reliably supplying a variety of products such as coffee, fresh fruit, snack boxes, milk and alternatives to some of London’s most iconic brands and office buildings.

As a sustainably focused company, we believe that limiting the impact on the environment should be a leading consideration when making any business decision and actively encourage our customers to adopt a similar mentality, when it comes to purchasing food and drink that’s consumed within the office.

We achieve this in a number of ways, such as striving to work with local suppliers that use sustainable production and packaging processes or signing-up customers to our inventory management and replenishment service, which minimises waste, or simply by helping our customers to consolidate their orders to reduce food mile emissions.

The Role

The successful candidate will help manage growing demand, and ensure our customers are given the love and care that they deserve, whilst keep them up to date on our wide range of great products.

Key Responsibilities

• Prioritise and process customer orders and requests submitted by telephone or email, whilst managing your day-to-day workload.
• Investigate and resolve customer queries quickly and efficiently, whilst being patient and supportive at all times.
• Develop a detailed knowledge of all products and services offered, so that you can proactively support both new and existing customers.
• Ensure that customer information is accurate and updated regularly within our CRM.
• Keep confidential records and financial information private and secure.
• Communicate effectively when liaising with customers, partners, and internal teams such as delivery, procurement, and operations.

Requirements

• This is an office based role, with typical hours from 08:00 - 17:00 Monday - Friday, with very little opportunity for working from home
• Minimum 1 year previous Customer Services experience
• GCSE or equivalent education (preferred)
• Excellent interpersonal and active listening skills
• Clear communication skills and a strong command of the English language
• Strong attention to detail
• Ability to prioritise
• Excellent presentation, written and verbal communication skills
• Energetic, confident and a credible team player

To apply for this exciting new role simply respond to this post with a short covering letter telling us a little bit about yourself, an example of some awesome customer service that you’ve provided in the past, and why you think you'll make a good addition to our team.