Customer Service Operative
Hales Group
Bury St Edmunds
Part-time
6-month fixed term
£17,000 per annum
Role Overview
We are seeking a reliable and customer-focused Customer Service Operative to join a supportive team on a part-time, fixed-term basis. The successful candidate will play a key role in supporting day-to-day customer interactions, order processing, and ensuring a high standard of service delivery.
Key Responsibilities
- Assist customers with order placement, ensuring accuracy and efficiency
- Respond to customer enquiries via phone, email, or online systems in a timely manner
- Handle and resolve customer queries, concerns, and complaints professionally
- Maintain accurate records of customer interactions and transactions
- Work collaboratively with internal teams to support order fulfilment and issue resolution
- Provide general administrative support as required
Skills & Experience
- Previous experience in a customer service or administrative role preferred
- Strong communication skills, both written and verbal
- Excellent organisational skills and attention to detail
- Ability to manage workload effectively in a fast-paced environment
- Confident using IT systems and customer management tools
- A positive, proactive, and team-oriented approach
What We're Looking For
- A friendly and approachable individual with a strong customer-first mindset
- Someone reliable and flexible who can commit to the agreed working pattern
- A problem-solver who can remain calm under pressure
If you are interested in this role please apply with a current CV or alternatively, contact the office on (phone number removed) for more information, asking for Janine or Scarlett.
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