Customer Service Specialist Stoenhouse
SGS UNITED KINGDOM LIMITED
- Rate: based on experience £13/h - £16/h
- Working hours 37.5 hrs 7:30-15:30
- 5 days while training to be in the office. Then if the contractos is able to pick up the work with minimal support we can offer hybrid
We are looking for a detail-oriented Customer Service Specialist to support our outbound logistics and invoicing processes. This role is responsible for managing customer orders from processing through to shipment, ensuring accuracy and compliance at every stage.
Responsibilities
- Process invoices for international Intercompany Customers
- Coordinate orders and shipments between Manufacturing and customers including export control checks.
- Interface with departments handling activities such as credit and collections, sales, shipping and purchasing to ensure effective and timely service to customer.
- Perform administrative functions supporting customer service functions and sales order entries.
- Maintain record of asset delivery progress and invoicing.
- Process customer orders and generate accurate invoices
- Coordinate outbound shipments and book freight with carriers
- Work closely with the warehouse to prioritise and schedule orders
- Ensure export documentation and classifications are correct
- Manage shipment tracking and maintain related records
- Handle customer queries, credits, returns, and claims
- Support administrative tasks, including obtaining export certificates
Experience & Exposures:
- Previous experience in a customer service or administrative role
- Strong attention to detail and ability to work in a fast-paced environment
- Proficient in Microsoft Office (Excel, Outlook) and Power BI (user)
- SAP experience preferred
- Basic knowledge of export processes (e.g. commodity codes) is an advantage
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