Customer Services Officer

Title: Customer Services Officer

Location: Weybridge

Hours: 37.5 per week 8.30 -5 pm

About the Role

An exciting opportunity has arisen for an experienced, customer-focused Customer Service Officer to join a growing international organisation operating in a highly regulated environment.

This position offers a varied role supporting UK and international customers, managing orders, coordinating shipments and ensuring a high level of customer satisfaction throughout the order lifecycle.

The successful candidate will work closely with internal departments, including Logistics, Finance, Quality, and Commercial teams, to ensure shipments are delivered accurately, compliantly, and on time.

Key Responsibilities

Customer Service & Order Management

• Process customer orders received
• Ensure accurate order entry and pricing within ERP systems
• Respond to customer queries and resolve issues
• Build and maintain strong relationships with customers and distribution partners
• Monitor stock availability and delivery schedules

Export & International Shipping

• Coordinate export and import shipments from order through to delivery
• Prepare shipping and export documentation
• Liaise with freight forwarders, couriers and warehouse providers
• Ensure compliance with customs procedures and international shipping regulations

Logistics & Compliance

• Coordinate transport bookings and delivery schedules
• Work closely with internal quality and regulatory teams
• Ensure all processes comply with company procedures and regulatory standards

Finance & Administrative Support

• Raise invoices, credit notes and purchase orders
• Assist with customer payment and invoice queries
• Produce reports and provide administrative support where required

About you:

The ideal candidate will demonstrate:

• Previous experience within customer service and order processing
• Excellent communication and organisational skills
• Strong attention to detail and ability to manage multiple priorities
• Experience using ERP systems such as SAP, Sage or similar
• Knowledge of export documentation and logistics coordination
• A proactive and team-oriented approach
• Confidence working with UK and international customers

Additional language skills would also be beneficial.

If you are an organised and customer-focused professional looking for your next opportunity, we would love to hear from you.

Amber Employment Services is acting as an agency on this vacancy – all applications will be responded to.