Customer Support Advisor

Customer Support 

15–18 Month Fixed-Term Contract 

We're recruiting on behalf of a well-established market-leading business looking to add a Customer Support & Scheduling Coordinators to their busy frontline team.

This is a varied role combining customer service and engineer scheduling, perfect for someone who enjoys working in a fast-paced environment where no two days are the same. You'll be a key point of contact for customers while ensuring field engineers are scheduled efficiently to deliver an excellent service.

What's On Offer

• £26,000 – £27,000 salary
• Company pension
• On-site parking
• Referral programme
• Supportive team environment

What You'll Be Doing

• Handling customer enquiries via phone and email.
• Providing first-line support and resolving customer issues where possible.
• Building strong customer relationships and delivering outstanding service.
• Coordinating engineer diaries, appointments, and workloads.
• Prioritising urgent callouts and planned maintenance visits.
• Liaising with engineers, customers, suppliers, and internal teams.
• Keeping accurate records and providing regular updates on job progress.

What We're Looking For

• Previous experience in Customer Service, Scheduling, Coordination, Planning, or Technical Support.
• Excellent communication and organisational skills.
• Strong attention to detail and the ability to manage multiple priorities.
• A proactive, solutions-focused approach.
• Confidence working in a busy environment and communicating with both customers and field-based teams.

This is an excellent opportunity to join a successful business and develop your skills across two key operational functions.