Customer Support Coordinator

If you have excellent customer service experience and are great at handling high volumes of inbound customer service calls then a Customer Support Coordinator role with this well-established employer in the Brighton area could be your perfect new job. Initially covering a period of Maternity Leave this role is a 12-month Fixed Term Contract but in that time could lead to an extension or permanent job offer. The start date will ideally be 1st June 2026.

It’s a very busy customer support team so coming with previous phone based customer service skills such as from a call centre or customer service administrator role is key.

Job duties:

• First point of contact for customers across two brands
• Handling a high volume of customer enquiries via incoming calls, emails and live chat owning the query through to resolution
• Working with financial / payroll information and all associated administration duties, a good grasp of basic maths and calculating percentages is needed
• Ensuring tasks are completed in agreed timescales while following best practice
• Supporting other teams with customer service and administration tasks as necessary

Skills & experience required:

• Phone based customer service experience is essential
• Excellent written and verbal communication skills
• A high level of accuracy and attention to detail and administration skills
• Ability to multitask in a busy environment
• Customer focused, able to handle queries and complaints in a professional manner
• Maths skills for basic calculations and working out percentages
• Ability to work with a variety of technical systems

Salary, Hours and Company benefits:

• £25,000 rising to £26,000 after successful completion of 6-month probation period
• 37.5 hours per week, working 8.30am to 4.30pm Monday to Friday but with one late shift of 11.30am to 7.30pm per week. One weekend (10am to 4pm Saturday and Sunday) every 5 weeks with two weekdays off around it
• 25 days holiday plus Bank Holidays
• Birthday off
• Cycle to Work scheme
• Regular social events
• Employee Assistance Programme
• Retail / shopping discounts scheme
• Hybrid working

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.