Debt Recovery Officer

Debt Recovery Officer

* Rate of pay: £20.08 PAYE or £26.44 Umbrella per hour
* Job Type: Full-time hours (4 positions available)
* Location: Wembley HA9 - Hybrid working (1-2 days per week in office)
* Contract: Temporary until August 2026 with possible extension

We are seeking an experienced Debt Recovery Officer to support the effective recovery and enforcement of a range of debts. This role is key in ensuring timely collection while balancing customer circumstances with organisational objectives and compliance requirements.

Day-to-day of the role:

• Manage and recover debts including Council Tax (NEC), Sundry Debt (Oracle Advanced Collections), Parking, Housing Benefit Overpayments, Adult Social Care, and other assigned portfolios
• Take ownership of cases, negotiate payment arrangements, and progress accounts through recovery stage
• Apply a range of recovery techniques to maximise collection while maintaining a customer-focused approach
• Monitor payment arrangements, follow up on defaults, and trace absconded debtors
• Maintain accurate and detailed records of all customer interactions and account activity
• Respond to telephone, written, and electronic enquiries in a professional and timely manner
• Analyse reports and spreadsheets to track performance against targets
• Liaise with legal services, enforcement agents, and external agencies to progress recovery action
• Work with internal teams and external stakeholders to support overall debt recovery objectives
• Assist with complaints, service requests, and complex casework where required
• Ensure compliance with relevant legislation, policies, and procedures at all times

Required Skills & Qualifications:

• Knowledge of debt recovery and enforcement processes, including county and/or magistrates' court procedures
• Experience working in a debt recovery, revenues, or similar environment
• Excellent verbal and written communication and debt recovery negotiation skills
  Strong numerical, analytical, problem-solving, and decision-making abilities
  Knowledge of delivering high-quality customer service in a diverse environment
• Ability to interpret legislation and explain complex information clearly
  Experience handling customer enquiries, complaints, and transactions
• Ability to manage challenging situations and customers professionally
• Experience using Microsoft Office and case management systems
• Ability to manage multiple priorities and meet deadlines
• Strong understanding of equality, diversity, and customer care principles

To apply for the Debt Recovery Officer position, please submit your CV detailing your relevant experience.