Deputy Manager (Hospitality)

📢 Deputy Manager (Hospitality)
💷 Up to €50,000
📍 Galway

Position Overview:
As Assistant Manager, you will support senior management in overseeing the daily operations of the hotel. Your role will be critical in ensuring the smooth running of all departments, enhancing guest satisfaction, and managing staff performance. This position requires a highly organised, detail-oriented individual with strong leadership skills and a passion for delivering outstanding customer service.

Key Responsibilities:

• Assist senior management in the overall coordination and management of hotel operations
• Supervise and support department managers to ensure efficient and effective service delivery
• Handle guest inquiries, complaints, and feedback in a professional and timely manner
• Monitor staff performance, provide training and development opportunities, and conduct performance evaluations
• Ensure compliance with all policies, procedures, and service standards
• Manage inventory, budgets, and financial records related to operations
• Support the development and implementation of strategies to enhance guest satisfaction and operational efficiency
• Conduct regular inspections to ensure cleanliness, maintenance, and safety standards are met
• Foster a positive and collaborative work environment, promoting teamwork and high morale

Qualifications:

• Proven experience in a supervisory or managerial role within the hospitality industry
• Strong understanding of hotel operations and guest service principles
• Excellent leadership and team management skills
• Outstanding communication and interpersonal abilities
• Strong problem-solving skills with the ability to handle challenging situations professionally
• Proficiency in hotel management systems and Microsoft Office
• Flexibility to work various shifts, including weekends and holidays
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred

WA Consultants is an Employment Business and an Employment Agency as described within The Conduct of Employment Agencies and Employment Businesses Regulations 2003.