Enterprise Customer Success Manager
Insight Select
£78,000 - £83,000 | UK Remote | Permanent
We're partnering with a high-growth international SaaS organisation seeking an experienced Enterprise Customer Success Manager to join its expanding global team.
This is an opportunity to take ownership of a portfolio of some of the company's largest and most strategic enterprise customers, working closely with senior stakeholders across globally recognised organisations. You'll play a pivotal role in driving customer value, retention, adoption and growth, while partnering with internal commercial teams to maximise long-term account success.
Responsibilities
- Manage a portfolio of approximately 50 strategic enterprise customers, ensuring high levels of engagement, adoption and satisfaction.
- Own the customer lifecycle from onboarding through to renewal, delivering a seamless customer experience.
- Lead renewal discussions and commercial negotiations to maximise customer retention and revenue.
- Build trusted relationships with senior stakeholders and conduct regular business reviews to drive customer success.
- Partner with sales teams to identify and support account growth opportunities within existing customers.
Essential Criteria
- 8+ years' experience in Customer Success, Account Management or a customer-facing commercial role.
- Proven experience managing enterprise-level accounts within a SaaS environment.
- Strong track record of owning renewals, retention strategies and complex commercial negotiations.
- Experience managing a portfolio of 50+ customer accounts and building strategic stakeholder relationships.
- Proficiency with Salesforce and excellent communication, presentation and relationship management skills.
Package
- £78,000 - £83,000 base salary.
- Fully remote position based in the UK or Ireland.
- Opportunity to work with globally recognised enterprise customers.
- High levels of autonomy, ownership and strategic influence.
- Collaborative international environment with strong career development opportunities.
Apply Now →
Application opens at the source listing. Free for jobseekers.