Facilities Assistant

Facilities Assistant

Contract: Government
Location: Shrewsbury, SY3 8BB
Hours of Work: 40 hours per week
Contract Type: Permanent

Our client, a leading provider of facilities services in the UK, is seeking a Facilities Assistant to work closely with the Assistant Facilities Manager and support all aspects of facilities management service provision.

Job Overview

This role sits within a collaborative facilities team delivering defined outcomes for customers and stakeholders, with specific responsibility for supporting day-to-day operations and facilities-related projects. The Facilities Assistant will play a key role in ensuring the site operates safely, efficiently and in line with compliance requirements.

The position requires a customer-focused individual who is comfortable balancing front-of-house responsibilities with administrative and operational duties. Shared reception desk cover is required between 8:30am and 4:45pm alongside the Assistant Facilities Managers, as well as active involvement in compliance activities, audits and daily facilities coordination.

Key Responsibilities

• Provide front-of-house support, welcoming visitors and ensuring they are supported appropriately
• Ensure site security procedures are followed at all times
• Deliver support services including porterage, meeting room management and management of the FM mailbox
• Liaise with the Assistant Facilities Manager, clients and internal stakeholders
• Support inductions for new starters, including health & safety and environmental inductions
• Log, facilitate and oversee reactive maintenance and planned preventative maintenance (PPM) visits
• Support compliance with environmental, HSEQ and security standards, including audits
• Provide general administrative support and assist with low to medium risk facilities projects

Person Specification

• Strong customer service and customer experience skills
• Previous facilities experience is desirable
• Confident communicator with strong written and verbal communication skills
• Comfortable taking on responsibility, including involvement in risk assessments
• Willingness to undertake first aid training
• Team player with a proactive and problem-solving approach
• Experience of working in a fast-paced environment