Field Service Manager

Field Service Manager – Forklift Trucks / Materials Handling
Birmingham | Field Based | £40,000 - £50,000 + Bonus + Vehicle

A well-established and highly respected materials handling dealership is looking to recruit an experienced Field Service Manager to lead and develop its mobile engineering operation across the Midlands region.

This is a key leadership role within the business, responsible for managing a team of field-based forklift engineers while ensuring exceptional customer service, strong operational performance and profitable aftersales delivery.

The Role

You will take full responsibility for the day-to-day management of the field engineering team, ensuring breakdowns, servicing, inspections and repairs are completed efficiently and to a high standard.

Key responsibilities include:

• Managing and supporting a team of field service engineers
• Planning engineer workloads and regional coverage
• Monitoring engineer productivity, utilisation and response times
• Supporting engineers with technical fault diagnosis and escalations
• Managing customer relationships and resolving service-related issues
• Ensuring LOLER, health & safety and manufacturer compliance standards are maintained
• Conducting engineer reviews, coaching and recruitment
• Working closely with service administration and parts departments
• Driving aftersales performance, labour recovery and service profitability
• Carrying out customer site visits across warehousing, logistics and industrial accounts

The Candidate

• Proven experience within forklift trucks, materials handling or related capital equipment sectors
• Strong background managing mobile engineers or service operations
• Technical understanding of forklift trucks and associated equipment
• Commercially aware with strong organisational skills
• Calm under pressure and capable of managing a fast-paced operation
• Strong customer-facing and leadership abilities
• Experience managing KPIs, engineer performance and service delivery

The Package

• £40,000 - £50,000 basic salary
• Performance bonus
• Company vehicle
• Pension
• Mobile phone and laptop
• Long-term career progression within a growing dealership environment

This is an excellent opportunity for an ambitious service leader looking to join a successful and expanding materials handling business with a strong reputation in the market.