General Manager

Lampton Leisure is community with health and wellbeing at our core. We understand everyone’s health journey is unique and personal to them, so we’re proud to offer a suite of fitness and wellbeing facilities for local people with all levels of experience. It is our mission to provide inclusive and safe environments, delivering supportive and expert advice to all ages, abilities, and backgrounds, providing an enjoyable customer experience across all our leisure centres in West London.

• We offer annual pay reviews and incremental pay increases
• 22 days holiday allowance, plus bank holidays 
• Free GOLD gym membership 
• Enhanced Maternity and Paternity leave and Pension Scheme  
• Exclusive Discounts - save with Lampton Rewards and EE mobile offers
• Staff wellbeing perks - online GP access, EAP, health testing, flu Jabs, and eye care vouchers
• Sustainability Perks - cycle to work and electric car salary sacrifice scheme
• Career Growth – CPD training, structured development, and leadership opportunities

As a General Manager at Lampton Leisure, you will be responsible for the day to day running of the site, which boasts a large gym with over 110 fitness stations; including state of the art e-gym stations, 4 swimming pools and spa, 2 studio spaces, squash, tennis and netball courts and an onsite café. You will manage the day-to-day operations of the facilities, overseeing all activities and delivering cost-effective first-class services and standards whilst ensuring the delivery of our vision and strategy.

Key Responsibilities include:

• Encourage innovation and drive change within the centre to maximise profitability and customer satisfaction
• Develop and implement the overall provision of services, operational plans, policies and programmes to ensure the centre achieves its targets and objectives
• Implement, review and report on the Centre’s Annual Service and financial plans
• Lead and develop an effective, cohesive centre management team to deliver on their individual and centre objectives
• Build and sustain collaborative relationships with other organisations and customers.
• Drive and implement the strategic and corporate decision making, to ensure the centre maximises its short-, medium- and long-term profitability 
• Ensure the centre is properly resourced so that it is able to effectively and efficiently deliver the development plan and contractual terms and conditions
• Implement, maintain and manage an effective system of controls throughout the centre covering both financial and non-financial aspects of the business
• Provide clear leadership with regards to compliance with all health and safety procedures and requirements, fixing or escalating issues as appropriate, ensuring the centre fully complies with all relevant legislation and best practice
• Ensure that appropriate standards of conduct are established and complied with at all times.  
• Line management responsibilities for recruitment, induction, delivering training, appraisal, development and performance management of staff, including 1-2-1s
• Ensure all concerns of a child safeguarding nature are referred in a timely and appropriate manner, in accordance with Lampton’s Safeguarding policy.
• In conjunction with the HR team implement effective recruitment, people management, development, retention and succession planning strategies for the centre

To be successful in this role, you will have:

• Significant management experience in the leisure or hospitality sector
• Experience of recruiting, developing and performance managing staff
• Active affiliation with appropriate networks and organisations and ongoing community involvement
• Clear understanding of all aspects of financial planning
• Knowledge of health and safety and employment legislation and best practice
• Excellent communication skills, including the ability to influence, persuade and negotiate with clients and third parties
• Problem solving and analytical skills
• Excellent IT skills, including Microsoft Office
• Leadership skills, including the ability to inspire, motivate and develop the team

• First Aid at Work qualification* 
• Pool Plant Operator qualification*
• H&S qualification

*Please note, whilst these are required, full training can be provided if needed. 

Due to the needs of the business and the department, we may interview suitable candidates before the closing date. This job may also close early if a large number of applications are received. You are advised to submit your application as early as possible to avoid missing your chance to apply.

Our companies represent a bold, new and ambitious approach by a London Borough. Underpinning everything we do are our CORE values: Customer First. One Team. Respectful. Energised.

Diversity, equity and inclusion are at the heart of what we value as an organisation. Lampton Group is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support with any reasonable adjustments that are needed within the recruitment process. 

Important information:

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).