Head of Claims

Advancing People - Recruitment Specialists are now recruiting for a Head of Claims to join a VC Backed Tech company who are using AI to help insurers process Claims.

Our client have raised $16M+, and already manage claims for 30+ insurers across more than $200M in insurance premiums with aggressive growth plans.

As Head of Claims it will be your mission to redesign how claims handling works across products, regions, workflows, escalation management, QA, fraud prevention, recoveries, litigation handling, and customer communication.

You will own claims standards across the company and work directly with founders, product, engineering, and operations to rethink every part of the claims lifecycle.

This role is for someone ambitious enough to believe the industry can operate radically better than it does today.

Roles & Responsibilities:

• Redesign workflows, escalation structures, QA systems, and claims governance
• Identify operational bottlenecks and eliminate unnecessary complexity
• Partner with product and engineering teams to automate and improve workflows using AI
• Define claims handling standards across auto, property, liability, travel, renters, and other products
• Own governance for complex, high-risk, litigated, or precedent-setting claims
• Hire and develop exceptional Claims Handlers, Team Leads, QA specialists, and handlers
• Raise the technical bar across the organization
• Create coaching systems, calibration frameworks, and technical training
• Act as the senior claims expert in customer and partner meetings
• Support launches, audits, escalations, and strategic insurer discussions

Person Specification:

• 6+ years of claims experience
• Deep technical claims expertise across auto, property, and liability
• Experience working in a startup or a scale up is advantageous
• Previously managed Team Leads and Claims Managers
• Strong understanding of leakage, fraud, litigation exposure, recoveries, and QA frameworks
• Strong knowledge of regulatory and compliance requirements, with ability to integrate these into operational processes

This is a full time Permanent position offering an annual salary of up to £150,000 + 15% + Equity as well as very attractive company benefits.

Advancing People - Recruitment Specialists

Advancing People Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency.