Head of Operations

Head of Operations – Construction / Property Services

Milton Keynes Base | Travel Across Midlands & North of England
Up to £120,000 Package (Inclusive of Car Allowance)

A growing and ambitious construction and property services contractor is seeking an experienced Head of Operations to lead operational delivery across its Midlands & North business unit.

This is a key senior leadership appointment reporting directly to the Business Unit Director, with responsibility for driving delivery performance, programme management, operational consistency and profitability across a portfolio of projects throughout the Midlands and Northern England.

The successful candidate will be a strong operational leader capable of implementing structure, accountability and best practice across multiple projects and delivery teams while ensuring projects are delivered safely, on time and within budget.

This role combines strategic leadership with hands-on operational management and will suit an experienced Head of Operations, Operations Director, Regional Operations Manager, Contracts Director or Senior Operations Manager from a construction, social housing, planned maintenance or property services background.

The Role

As Head of Operations, you will take full ownership of operational delivery performance across the region, ensuring programmes, resources, reporting and project controls are managed effectively.

You will work closely with commercial teams, operational managers and senior leadership to drive performance, improve predictability and protect project margins.

Regular travel will be required throughout the Midlands and North of England to visit projects, regional offices and clients.

Key Responsibilities

• Lead operational delivery across all live projects within the Midlands & North business unit
• Drive programme management and delivery performance across multiple contracts
• Ensure projects are delivered safely, on programme and within agreed commercial targets
• Provide leadership to Operations Managers, Contracts Managers, Site Managers and delivery teams
• Establish and maintain consistent operational standards across all projects
• Drive accountability and performance management throughout delivery teams
• Identify and mitigate operational, programme and commercial risks
• Work closely with commercial teams to protect profitability and margin performance
• Produce accurate operational reports, KPIs and management information for board-level review
• Implement operational improvements, systems and best practice procedures
• Support client relationships and ensure delivery commitments are achieved
• Champion Health & Safety, quality and compliance across all projects
• Support business growth by creating scalable operational structures and processes

Requirements

• Proven experience in a senior operational leadership role within Construction, Property Services, Social Housing or Planned Maintenance
• Experience managing multiple projects and programmes simultaneously
• Strong programme management and operational planning expertise
• Commercial awareness with a clear understanding of margin protection and project profitability
• Experience leading geographically dispersed teams
• Ability to influence, challenge and hold teams accountable for performance
• Strong reporting, KPI and dashboard management experience
• Excellent communication and stakeholder management skills
• Full UK Driving Licence
• Willingness to travel regularly throughout the Midlands and North of England

Ideal Background

Applications are welcomed from candidates currently working as:

• Head of Operations
• Operations Director
• Regional Operations Manager
• Contracts Director
• Regional Director
• Senior Operations Manager
• Head of Property Services
• Head of Planned Maintenance

Experience within the following sectors would be highly advantageous:

• Social Housing
• Planned Maintenance
• Property Services
• Refurbishment
• Construction
• Main Contracting
• Decarbonisation
• Retrofit
• Building Maintenance

What's on Offer

• Up to £120,000 package inclusive of car allowance
• Senior leadership position with significant autonomy
• Opportunity to shape operational performance across a growing business unit
• Long-term career progression
• High-profile role working directly with senior leadership
• Stable and expanding contractor with strong growth plans