Helpdesk Coordinator

Ashberry Recruitment are looking for a Helpdesk Coordinator on a part-time basis, on a 6-month contract for our client based in Leeds.

Hours – Wednesday, Thursday, Friday – 08:30 – 17:00 (30-minute break)

The successful candidate will assist in managing and coordinating the reactive repair requirements for our clients’ properties.

Key Responsibilities/Accountabilities

• To be the first point of contact for our clients, either via the Fix Flo Portal, phone, or email
• Log all reported Issues onto our in-house Fix Flo system
• Manage both reactive and planned works through to completion ensuring they are delivered with our set KPI’s
• Liaise with contractors/suppliers and in-house handymen to ensure completion of all reported issues to a satisfactory and complaint standard
• Chase above where needed to ensure they meet our issued KPI’s
• Work with finance team to ensure matchup between Issue References and PO’s
• Assist to manage awarded project works from instruction to practical completion
• Ensuring complaints are escalated to the appropriate manager
• Assist in the preparation of monthly reports and statistics in line with housing association and landlord requirements
• First point of contact for third party vendors regarding operational issues

Key Skills

• Excellent customer service skills
• Experience within a busy helpdesk/customer service/call centre environment
• Excellent Microsoft Office skills