Scheduler/Helpdesk Operative
Meridian Business Support
£13.46 per hour
40 hours per week
Weekly pay
Start date: Immediate
Hybrid working available
You will provide frontline coordination and customer‑support services, ensuring that all incoming enquiries are logged, prioritised, and scheduled efficiently. This is a temporary position ideal for peak‑period support. The role requires individuals who are immediately available and have previous experience in a scheduling environment.
This position is based at our Birmingham (B37) and operates on a hybrid model, offering flexibility to work from home part of the week.
Key Responsibilities
- Service Scheduling — Plan and allocate daily workloads, engineer visits, and appointments using internal scheduling tools.
- Helpdesk Support — Act as the first point of contact for calls, emails, and tickets across a helpdesk operating 7am–7pm.
- Shift Coverage — Work within a rotating schedule such as 7am–4pm or 10am–7pm to ensure full helpdesk coverage.
- Ticket Management — Log, prioritise, update, and close support requests with accuracy and urgency.
- Customer Communication — Provide timely updates, manage expectations, and maintain a professional tone.
- Data Entry & Reporting — Maintain accurate records and produce simple daily or weekly reports.
- Team Coordination — Liaise with engineers, managers, and external partners to ensure smooth workflow.
- Issue Escalation — Identify and escalate issues requiring higher‑level support.
- Organisational Skills — Ability to manage multiple tasks and shifting priorities.
- Customer Service — Confident communicator with a calm, solution‑focused approach.
- IT Proficiency — Comfortable with scheduling systems, ticketing tools, and Microsoft Office.
- Attention to Detail — Accurate data entry and careful record‑keeping.
- Problem Solving — Able to troubleshoot basic issues and identify next steps.
- Time Management — Works efficiently in a fast‑paced environment.
- Immediate availability is essential.
- Proven experience in a scheduling role or helpdesk environment.
- Strong communication skills, both written and verbal.
- Experience with CRM, ticketing, or workforce‑management software is desirable.
- Contract type: Temporary
- Hours: 40 hours per week
- Shift patterns: Covering the helpdesk window of 7am–7pm, typically 7am–4pm or 10am–7pm
- Location: Birmingham (B37), hybrid working available
- Start date: Immediate
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