Helpdesk Support Officer

Helpdesk Support Officer

A local authority is looking for an experienced Helpdesk Support Officer to join its Facilities Management team. This is a fast-paced role where you will act as the first point of contact for facilities-related enquiries, coordinating maintenance requests and ensuring works are delivered efficiently across a diverse property portfolio.

Key Responsibilities

* Manage and monitor facilities and maintenance requests through the CAFM (Civica) system

* Coordinate works with contractors and internal teams

* Prioritise and track jobs, ensuring service standards and response times are met

* Escalate delays, risks, and outstanding issues where required

* Raise purchase orders and support invoice processing and reconciliation

* Maintain accurate records and assist with reporting and data management

* Deliver a high standard of customer service to stakeholders, contractors, and service users

Requirements

* Minimum 2 years' experience in an administrative, helpdesk, or data entry role

* Strong IT skills and confidence working across multiple systems

* Excellent communication and customer service skills

* Ability to manage competing priorities and work effectively under pressure

* Strong attention to detail and organisational skills

Desirable

* Experience within Facilities Management, Property Services, or a similar environment

* Knowledge of CAFM systems, ideally Civica

* Experience liaising with contractors and service providers

This is an excellent opportunity for a proactive and organised individual to join a busy operational team and contribute to the delivery of essential facilities services.