Helpdesk Administrator

Helpdesk Administrator

Location: Euston NW1
Salary: £32,000 per annum (£15.38 per hour)
Contract Type: Ongoing Temporary Assignment
Working Hours: Monday to Friday, 8:00am – 5:00pm
Hybrid Working: 1 day per week from home

About the Role

Our clientis seeking a proactive and organised Helpdesk Administrator to join their team based in Euston, London. This is an ongoing temporary opportunity offering a hybrid working arrangement and the chance to work within a fast-paced facilities management environment.

Key Responsibilities

• Manage and update maintenance requests using CAFM systems, primarily Concept.
• Monitor and manage Service Level Agreements (SLAs) to ensure targets are achieved.
• Accurately input and maintain data across internal systems.
• Coordinate and liaise between engineers, contractors, and internal stakeholders.
• Track job progress and provide updates where required.
• Ensure all records and documentation are maintained accurately and efficiently.
• Support the wider facilities management team with administrative tasks.

Skills & Experience Required

• Previous experience in a Helpdesk Administrator, Facilities Administrator, or similar administrative role.
• Experience using CAFM systems, ideally Concept.
• Strong understanding of SLA management and performance monitoring.
• Excellent data entry and administrative skills with strong attention to detail.
• Effective communication and stakeholder management abilities.
• Proficient in Microsoft Office applications, particularly Outlook, Excel, and Word.
• Ability to work independently and manage multiple priorities in a busy environment.

Benefits

• Competitive hourly rate.
• Hybrid working arrangement.
• Ongoing temporary assignment with potential for extension.
• Opportunity to work for a leading global facilities management organisation.