Hire Controller

Our client, a well-established and growing plant and equipment hire business, is looking to add a proactive and organised Hire Controller to its busy operations team based in Glasgow.

This is a fantastic opportunity for someone who enjoys a fast-paced environment, has strong coordination skills, and thrives on delivering excellent customer service. You’ll play a key role in ensuring hire operations run smoothly while supporting customers and internal teams throughout the full hire process.

The Role:

As Hire Controller, you’ll be responsible for coordinating equipment hires from initial enquiry through to off-hire, ensuring customers receive a seamless and efficient service.

Key responsibilities:

• Acting as the first point of contact for customer hire enquiries
• Managing quotations, bookings, deliveries, and off-hires
• Coordinating logistics and equipment movements to meet customer requirements
• Liaising with transport, workshop, and depot teams to maximise fleet utilisation
• Maintaining accurate hire records and operational documentation
• Supporting operational efficiency and customer satisfaction across the depot
• Identifying opportunities to improve processes and service delivery

The Candidate:

• Previous experience as a Hire Controller with the plant, equipment or tool hire industry
• Strong organisational and multitasking abilities
• Excellent communication skills, both written and verbal
• Good attention to detail and administrative accuracy
• A proactive and solutions-focused mindset
• Confidence using CRM systems and Microsoft Office packages
• A positive, team-oriented attitude with a willingness to learn and develop

What’s on offer:

• £35-38k basic with regular reviews to ensure your compensation stays aligned with industry standards
• Company Sick Pay, offering peace of mind in times of illness with financial support when you need it most
• Extra Holidays, with flexible buy/sell options for added flexibility
• Tailored Learning Opportunities through our dedicated Learning & Development programme
• Employee Discount Scheme and a wide range of staff perks
• Life Assurance and a contributory Company Pension Scheme for peace of mind
• Supportive Wellbeing Programmes, including an Employee Assistance Programme (EAP) and family-friendly policies