Hire Desk Controller

Burton upon Trent
£32,000 - £35,000 DOE

Our client is a leading supplier of heavy equipment and machinery, providing industry-leading products and aftersales support across the UK.

They are looking for a Hire Controller to join their busy Burton upon Trent team. This is a fast-paced role where you'll be the first point of contact for customers, coordinating engineers and ensuring service requests and breakdowns are managed efficiently.

As a Hire Controller, you'll be responsible for:

• Handling incoming customer calls and emails.
• Logging breakdowns and service requests.
• Scheduling and coordinating field service engineers.
• Managing engineer diaries and workloads.
• Keeping customers updated on job progress.
• Raising service documentation and job records.
• Liaising with internal departments to ensure jobs are completed efficiently.
• Prioritising urgent breakdowns and allocating resources accordingly.
• Delivering excellent customer service at all times.

• Previous experience as a Hire Controller, Service Controller, Service Coordinator, Scheduler or similar.
• Strong organisational and planning skills.
• Excellent communication skills.
• Ability to manage multiple tasks in a busy environment.
• Good IT skills, including Microsoft Office.
• A customer-focused approach.

• Experience within plant, construction, agricultural, engineering or commercial vehicle sectors.
• Experience coordinating field-based engineers.
• SAP experience (advantageous but not essential).

• £32,000 - £35,000 per annum depending on experience.
• Monday to Thursday: 8:00am - 5:00pm.
• Friday rotational half-day finish.
• 40-hour working week.
• Company pension.
• 25 days holiday plus bank holidays.
• Ongoing training and development.
• Free onsite parking.
• Stable and supportive working environment.

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries.

We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, contact you about the services we offer, and submit your CV for the role you have applied for.