Hospitality & Revenue Mananger

Do you have previous cruise ship experience, and looking for your next career move , then read more.

Firmin Recruit are delighted to be working with our established Cruise Line client who are recruiting for an experienced Onboard Hospitality & Revenue Manager to join their friendly and established team.

Hours:  9 am – 5.30 pm Monday – Friday

Benefits : Some Hybrid working – based at Purfleet 2 days per week, 20 days + Bank Holiday rising to 25 days.   Access to Sage Benefits including retail, gym, cinema discounts as well as GP and personal counselling and advice.  Ex UK Cruise after 6 months to enjoy .

The Role:

The Onboard Hospitality & Revenue Manager is responsible for delivering the full guest experience onboard the assigned cruise ship/s.  The role leads the preparation, execution, and delivery of the onboard product, ensuring consistent exceptional cruise experience.  You are also responsible alongside the Head of Hotel Operations, and Head of Guests to maintain all service and operational standards, achieving KPI's CSQs and revenue targets.

Key Responsibilities:

• Work closely with colleagues to maintain onboard standards, ensure adherence to agreed procedures, and identify priorities for ship improvements
• Work with the Head of Guest Experience, Group Head of Hotel Operations & Procurement to develop and implement the Guest experience brand strategy, ensuring it is deliverable onboard
• Take full ownership of the end-to-end guest experience, 
• Work with other Onboard Hospitality Revenue Managers to support product and service improvements
• Serve as the primary point of contact for Hotel Directors and compliance 
• Conduct regular ship visits to audit standards, support onboard teams
• Review the daily log to ensure smooth cruise operations and provide recommendations to the Guest Experience Manager
• Other duties as request to ensure this role is handled successfully

Suitable Candidate:

• Minimum 3 years of management experience at a full-service hotel, resort, or cruise ship in a senior position
• Cruise Ship experience preferred but not essential
• Strong organisational skills and excellent verbal and written communication skills in English
• Available to travel and work a flexible schedule with 5 days work over 7 including weekend work
• Proficient in Microsoft Office/Resco or similar onboard PMS systems
• Ability to critically assess performance
• Ability to identify, manage, and solve problems
• Consistent, accountable, confident, and committed
• Strong communication skills
• Passport, and a valid driving license and access to your own vehicle  as you will need to travel to 7 UK ports 

If you have the necessary experience and would like more information about this role, please send your CV.

Firimin Recruit is an agency working on behalf of our client.