Housing Officer

Housing Officer - Temp 

Are you passionate about making a positive difference in people’s lives? Do you thrive on building strong relationships, delivering excellent customer service, and supporting communities within social housing?

We are seeking a proactive and empathetic Housing Officer to join a dedicated housing team. This is an excellent opportunity for someone with strong communication skills, sound housing knowledge, and a genuine commitment to supporting residents and sustaining tenancies.

The Role

As a Housing Officer, you will play a key role in delivering high-quality housing management services to residents and leaseholders. You will be responsible for managing tenancies, building positive relationships with residents, and ensuring communities are safe, well-managed, and sustainable.

Working closely with repairs, tenancy enforcement, lettings, and housing management teams, you will help deliver an effective and customer-focused housing service.

Key Responsibilities

• Manage a caseload of tenants and leaseholders, providing advice and support on tenancy matters, rights, and responsibilities.
• Conduct tenancy audits, estate inspections, and property visits to ensure compliance with tenancy agreements.
• Investigate and manage anti-social behaviour (ASB) cases, neighbour disputes, and tenancy breaches in partnership with relevant agencies where required.
• Support residents in sustaining tenancies and accessing appropriate support services.
• Liaise with internal teams including repairs, compliance, and neighbourhood services to resolve housing-related issues efficiently.
• Maintain accurate housing records and ensure compliance with data protection and confidentiality requirements.
• Assist with lettings, allocations, sign-ups, and void management processes where required.
• Promote resident engagement and deliver a high standard of customer service at all times.

Skills & Experience Required

• Good understanding of housing legislation, tenancy management, and social housing practices.
• Excellent communication and interpersonal skills with the ability to build strong relationships with residents and stakeholders.
• Ability to manage difficult situations professionally and with empathy.
• Strong organisational skills and the ability to manage multiple cases effectively.
• Experience within housing management, tenancy support, or social housing administration is desirable.
• Ability to work both independently and collaboratively within a team environment.