Housing Options Officer

Marks Consulting Partners are currently looking for a Housing Options Officer to work with one of our Local Authority clients in London.

What the Job Will Be Doing

• Managing a caseload of residents at risk of homelessness, providing proactive housing advice and prevention solutions
• Assessing homelessness applications in line with Housing Act 1996 Part VII and relevant legislation
• Delivering homelessness prevention and relief duties, ensuring statutory timescales and targets are achieved
• Providing advice on security of tenure, housing rights and wider housing options available to residents
• Supporting residents to access alternative accommodation, including private rented sector and move-on options
• Working closely with landlords, letting agents and support services to prevent homelessness and secure sustainable housing outcomes
• Managing complex and high-risk cases, including safeguarding concerns and vulnerable households
• Conducting detailed assessments, maintaining accurate case records and preparing decision letters
• Working collaboratively with Allocations, Social Care and external agencies to deliver a joined-up service
• Investigating complaints, member enquiries and potential fraudulent applications for housing assistance
• Supporting service improvement initiatives and contributing to homelessness prevention strategies

What You Will Need

• Experience working within Housing Options, Homelessness Prevention or a similar Local Authority housing service
• Strong knowledge of Housing Act 1996 Part VII and homelessness legislation
• Experience managing complex homelessness and prevention cases
• Strong understanding of safeguarding and supporting vulnerable residents
• Excellent communication and negotiation skills
• Ability to work effectively in a fast-paced, target-driven environment
• Experience working with landlords, support agencies and multi-disciplinary teams
• Strong IT and case management skills with the ability to maintain accurate records
• Ability to provide clear housing advice and make informed statutory decisions