Housing Officer

Marks Consulting Partners are currently looking for a Housing Officer to work with one of our Housing Association clients in London.

What the Job Will Be Doing

• Delivering a high-quality housing management service across a patch of properties
• Managing tenancy and estate management issues, ensuring residents receive an effective and customer-focused service
• Carrying out regular estate and block inspections, identifying repairs, health & safety concerns and environmental issues
• Managing anti-social behaviour cases, safeguarding concerns, fly-tipping and tenancy breaches
• Supporting void and lettings processes to minimise turnaround times and maximise occupancy
• Working proactively to improve income collection and reduce rent arrears
• Investigating tenancy issues and preparing documentation for legal action and court where required
• Building strong relationships with residents, resident associations, local authorities and external partners
• Supporting vulnerable residents and signposting to relevant support agencies where appropriate
• Ensuring residents are actively engaged in decisions affecting their communities
• Maintaining accurate records and updating housing management systems
• Working collaboratively with internal teams, contractors and multi-agency partners to deliver excellent housing services

What You Will Need

• Experience working within housing management or a similar customer-facing housing role
• Good understanding of housing legislation, tenancy management and landlord responsibilities
• Experience handling ASB, tenancy breaches and resident complaints
• Strong communication and customer service skills
• Ability to manage a varied workload and work independently
• Experience supporting vulnerable residents and working with partner agencies
• Strong IT and case management skills
• Full UK driving licence and access to a vehicle