Housing Officer

Housing Officer – Liverpool Patch (Remote / Hybrid Considered)

Contract: 6–12 Months (Temporary)

We are currently partnering with a well-established Housing Association to recruit an experienced Housing Officer for a contract role covering the Liverpool area. This is an excellent opportunity for a proactive and resident-focused housing professional who is confident managing tenancies and delivering high-quality housing services in a dynamic environment.

Key Responsibilities

• Manage a patch of tenancies, ensuring effective housing management services are delivered from sign-up through to tenancy termination
• Handle a range of housing management issues including tenancy breaches, ASB, rent arrears support, and estate management
• Carry out tenancy visits, inspections, and home checks (remote working with occasional site visits where required)
• Investigate complaints and resolve tenancy-related issues in a fair and timely manner
• Work collaboratively with internal teams, contractors, and external partners including local authorities and support services
• Support tenancy sustainment and ensure compliance with housing legislation and organisational policies
• Maintain accurate and up-to-date case records and reports

Key Requirements

• Proven experience working as a Housing Officer, Neighbourhood Officer, or similar role within a Housing Association or Local Authority
• Strong understanding of housing legislation, tenancy management, and best practice
• Experience dealing with tenancy enforcement, ASB, and rent arrears (desirable)
• Excellent communication, negotiation, and problem-solving skills
• Ability to manage a varied caseload independently and prioritise effectively
• Flexible and able to work remotely with occasional travel across the Liverpool patch
• Immediate or short notice availability is highly desirable

What’s on Offer

• Flexible remote / hybrid working arrangement
• Competitive contract rate
• Initial 6–12 month assignment with potential for extension
• Opportunity to work with a respected Housing Association