Housing Officer

Housing Officer – Manchester Patch (Remote / Hybrid Considered)

Contract: 6–12 Months (Temporary)

We are currently partnering with a well-established Housing Association to recruit an experienced Housing Officer for a contract role covering the Manchester area. This is a great opportunity for a motivated housing professional who is confident managing tenancies and delivering high-quality housing services across a diverse urban patch.

Key Responsibilities

• Manage a designated patch of tenancies, ensuring effective housing management services from tenancy sign-up through to termination
• Deal with a wide range of housing management issues including tenancy breaches, ASB, rent arrears support, and estate management concerns
• Conduct tenancy visits, property inspections, and estate walkabouts (remote working with occasional site visits across Manchester)
• Investigate complaints and resolve tenancy-related issues in a fair, timely, and professional manner
• Work closely with internal teams, contractors, and external partners including local authorities, support services, and enforcement agencies
• Support tenancy sustainment and contribute to reducing tenancy failure and void loss
• Ensure all casework is accurately recorded and compliant with housing legislation, policies, and procedures

Key Requirements

• Proven experience working as a Housing Officer, Neighbourhood Officer, or similar role within a Housing Association or Local Authority
• Strong knowledge of housing legislation, tenancy management, and sector best practice
• Experience managing tenancy enforcement, ASB, and rent arrears (highly desirable)
• Excellent communication, negotiation, and conflict resolution skills
• Ability to manage a busy caseload independently and prioritise effectively
• Comfortable working remotely with travel across the Manchester patch when required
• Immediate or short notice availability is highly desirable

What’s on Offer

• Flexible remote / hybrid working arrangement
• Competitive contract opportunity
• Initial 6–12 month assignment with potential for extension
• Opportunity to join a respected Housing Association with a strong regional presence