Housing Triage Officer

Key responsibilities include:

• Undertaking initial triage assessments for all new housing enquiries
• Assessing households’ risk of homelessness at first contact
• Providing tailored housing advice and early intervention support
• Advising on a range of housing options including private rent, social housing, and supported accommodation
• Responding to general enquiries via phone, email, and face-to-face contact
• Supporting residents with access to services that help sustain tenancies
• Delivering advice across areas such as homelessness, tenancy rights, domestic abuse, and financial issues

To be successful in this role, you will need:

• Recent experience working within a housing options, homelessness, or triage environment
• Strong interpersonal skills with a non-judgmental and empathetic approach
• Ability to assess complex situations and apply investigative skills
• A full UK driving licence and access to a vehicle

Working Arrangements

• Office-based in Braintree during training
• Thereafter, 3 days per week in the office