Inbound Coordinator
AFI group of companies · Direct employer
As one of the largest and fastest-growing powered access companies in the UK, AFI-Rentals builds success by nurturing talent and rewarding hard work. If you are looking for a fast-paced and rewarding career, we'd love to hear from you.
About the Role
About the Role
- Inbound role in a busy sales office in Normanton with an element of returning customer calls.
- Taking responsibility for all inbound calls while supporting two fellow inbound coordinators
- Working in conjunction with 20 other sales team members based in the Wakefield/Rotherham sales office.
- Providing site equipment for some of the largest construction projects in the UK.
- Resolving customer queries.
- Using extensive product knowledge to keep customers informed of our products/services.
- Support colleagues who are working towards completing an apprenticeship.
We would welcome applications for this Inbound Coordinator role from candidates with the following skills: sales, administration, sales executive, client support, cross-selling, telephony, inbound, outbound, order processing, IT literate, presentation, Internal Sales Executive, B2B, and construction.
Benefits
- 25 days holiday, plus statutory holidays.
- Inclusion in a profit share scheme.
- An auto-enrolment pension scheme with employer contributions (from aged 22, but voluntary enrolment can be made before this age. Opt-out available).
- Death-in-Service benefit of 2 x salary.
- Healthcare cash plan.
- MyAFI, a comprehensive employee benefits, rewards, and discount programme. Benefits include Cycle2Work scheme, Aviva private medical insurance, and Holiday Trading, to name a few.
- Christmas Bonus Payment (Discretionary).
Requirements
The ideal candidate for this Inbound Coordinator role:
- Previous experience dealing with customers over the phone and via alternate modes of communication
- Ability to communicate and work well with other team members and delegate in a small team environment
- The confidence to resolve complicated customer queries
- Demonstrable experience in meeting service levels
- Experience in roles involving but not limited to – retention, inbound customer contact & direct sales.
- Excellent organisational skills with a high degree of accuracy when dealing with costings
- Ability to prioritise workloads
Application opens at the source listing. Free for jobseekers.