Income Recovery Support Advisor

Income Recovery Support Advisor 

Aylesbury – Hybrid Working 

£31,106 per annum  

Permanent, Full Time 

Are you looking for an exciting opportunity to make a difference in the housing community? We’re on the hunt for a dedicated and enthusiastic Income Recovery Support Advisor to join our amazing Rents team at Fairhive! 

If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.  

About the role…  

As a valued team member, you will play an essential role in our daily operations where no two days are the same. Your contributions will help the team deliver on our goals and contribute to Fairhive’s overall success.  

You’ll support the delivery of an efficient and customer-focused income service. You’ll prepare legal documents for recovery action, help manage cases, and work with organisations such as local authorities and the Department for Work and Pensions to resolve queries and verify claims. 

You’ll also produce reports, support performance data, and follow recovery procedures to help reduce financial loss. Working with both colleagues and customers, you’ll build strong relationships and ensure information is shared clearly and accurately. 

About you... 

We’re looking for someone with good administrative and IT skills, strong attention to detail, and the ability to manage their workload effectively. You should be confident communicating with a range of people and working within set processes.  

The role will require team work and collaboration so if you have previous relevant experience and a drive to succeed then we want to hear from you! For more information, please refer to the attached job description.  

About us… 

At Fairhive Homes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do. 

We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, 'This is my home.' 

We believe that a strong community starts with quality housing, and we’re here to make that vision a reality. 

For more information, please refer to the attached job description.  

Benefits  

In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised.  

At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.  

We believe that flexibility fosters a more productive and enjoyable working environment.  Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life!  

You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day. 

Our commitment to you …  

We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for. 

We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Café’s, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!   

Take a look at our LinkedIn profile to learn more about what our colleagues have been talking about or championing this year. 

Ready to Apply?  

We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you! 

If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!  

The closing date for applications will be 3rd July 2026, but we might close it early if we find the right person before this date.