IT Service Design Lead

IT Service Design Lead

📍 London (Hybrid) | 6‑month contract | Inside IR35

My client, a leading global bank is looking for a Service Design & Introduction Lead to support a major transformation programme focused on service readiness, governance, and operational resilience.

Key responsibilities:

• Lead end-to-end Service Design & Introduction for new and changed services
• Ensure services are fully operationally ready, supportable, and compliant ahead of go-live
• Define and govern Service Design Packages (SDPs), SLAs, support models, and readiness criteria
• Act as the bridge between delivery teams and BAU operations
• Run service readiness reviews and go/no-go decisions with senior stakeholders
• Embed consistent SD&I processes, standards, and governance frameworks

Key requirements:

• Strong experience in Service Design & Transition / Introduction (ITIL)
• Background in financial services or regulated environments
• Experience delivering within large-scale transformation programmes
• Strong stakeholder management across Technology, Risk, and Business
• Experience with ServiceNow or similar ITSM tools

If the role aligns with your experience, please apply with your updated CV