IT Site Support Manager

Ranson Barnes Recruitment Ltd is pleased to be partnering with a leading international manufacturing and engineering organisation in the search for an experienced IT Site Support Manager.

While the position can be based anywhere in the UK (with travel), there is a preference for candidates located within easy reach of the Warwickshire region to support site presence and collaboration.

This is a hands-on leadership role responsible for delivering IT support and infrastructure services across multiple UK locations. Supporting both operational and office-based environments, you will lead a small IT team while remaining actively involved in technical support, infrastructure management, service delivery, and business continuity activities. Working closely with wider technology teams, you will help ensure reliable, secure, and efficient IT operations across the business.

Key Responsibilities

• Lead, mentor, and develop a team of IT support professionals while remaining hands-on technically.
• Manage IT service delivery across multiple sites, ensuring high levels of user support and operational performance.
• Act as the primary IT contact for local stakeholders and business leadership teams.
• Support and maintain server, desktop, virtualisation, network, and connectivity infrastructure.
• Provide escalation support for complex technical issues and major incidents.
• Oversee device lifecycle management, asset control, system patching, and technical documentation.
• Support enterprise applications, including ERP systems (notably JD Edwards / JDE EnterpriseOne) within a manufacturing environment.
• Manage backup, disaster recovery, business continuity, and cybersecurity-related activities.
• Coordinate with third-party suppliers and technology partners to ensure effective service delivery and support.

Required Qualifications & Experience

• Proven experience in a hands-on IT infrastructure, systems administration, or technical support environment.
• Previous experience leading, supervising, or mentoring IT support teams.
• Strong knowledge of Microsoft server and desktop technologies, Active Directory, and cloud-based identity services.
• Experience with virtualisation technologies, networking fundamentals, and endpoint management solutions.
• Experience supporting or administering JD Edwards (JDE / EnterpriseOne) ERP systems is highly desirable.
• Demonstrable experience supporting business-critical systems and maintaining operational stability.
• Knowledge of backup, recovery, and business continuity processes.
• Strong communication skills with the ability to engage effectively with both technical and non-technical stakeholders.
• A degree in IT, Computer Science, or equivalent commercial experience is desirable.

Desirable Experience

• Experience within manufacturing, engineering, industrial, or multi-site environments.
• Understanding of cybersecurity controls, compliance requirements, and audit processes.
• Experience supporting disaster recovery planning and testing activities.
• Familiarity with global or internationally distributed IT environments.

Personal Attributes

• A hands-on leader who enjoys combining management responsibilities with technical involvement.
• Strong organisational, prioritisation, and problem-solving skills.
• Proactive and customer-focused approach to service delivery.
• Commitment to continuous improvement, operational excellence, and documentation standards.

If you’re interested in learning more about this opportunity, please get in touch or click apply now. Ranson Barnes Recruitment Ltd is an equal opportunities employer and is acting as an Employment Agency in this instance.