Junior Service Coordinator

We are seeking a Junior Service Coordinator to support the wider service coordination function within our Electrical & Fire Services division.

This role is focused on providing essential administrative and operational support to ensure the smooth running of engineer scheduling, purchase order processing, job tracking, and client communication.

You will work closely with the Service Coordinator and Electrical & Fire Service Manager, assisting with the day-to-day coordination tasks that keep the department running efficiently.

This is an excellent opportunity for someone looking to develop a career in service coordination, scheduling, or engineering operations.

Key Responsibilities

Administrative Support

Provide day-to-day administrative support to the service coordination team

Maintain accurate job records, databases, and system updates

Process incoming job information and ensure correct data entry

Scheduling Support

Assist with scheduling and rescheduling of engineers

Support diary management and job allocation processes

Update scheduling systems with real-time job progress information

Help ensure engineers are fully utilised and jobs are allocated correctly

Purchase Orders & Job Tracking

Assist in raising, tracking, and chasing purchase orders

Match purchase orders to job records and completed works

Support accurate job lifecycle tracking from start to finish

Client & Engineer Communication

Support communication with clients regarding job updates and scheduling

Relay information between engineers, clients, and the service coordination team

Assist in handling general service enquiries and updates

General Operational Support

Assist with preparing service documentation and reports

Support compliance and record-keeping requirements

Provide general support to ensure smooth day-to-day operations

About You

We are looking for someone who:

Has experience in administration, customer service, or office support

Is organised, reliable, and comfortable working in a fast-paced environment

Has strong communication skills and attention to detail

Is willing to learn and develop within a service coordination environment

Can manage multiple tasks and priorities effectively

Desirable Experience

Exposure to engineering, FM, electrical, fire, HVAC, or service environments

Experience working with scheduling systems or CRM/job management platforms

Understanding of purchase orders or basic finance/admin processes

What You’ll Get

Full training and development in service coordination and scheduling

Exposure to engineering operations and client service delivery

Clear progression into a Service Coordinator role

Supportive team environment within a growing business

Hands-on experience in a busy operational department