Key Account Manager - Packaging

Key Account Manager - Packaging

Cheshire East

Salary: £DOE + Car / Car Allowance + other benefits

Hours: Monday - Friday, 8.15am - 4.30pm with flexibility as and when needed.

*Hybrid working on offer - If further afield you will be expected to come on site once a week and if close by twice a week

Company - Established over 30 years, this is a packaging converter market leader in the healthcare and pharmaceutical industry

Overview - Manage all aspects of a portfolio of customer accounts, from conception through to payment. Working with the customer services team, pre-press and production teams in order to deliver bespoke packaging solutions, which meet our customers' aspirations. Continually develop and grow new business, bringing new opportunities to quote on.

Areas of Responsibility:

• Act as the external point of contact for your portfolio of customers.
• Be a proactive team player with the ability to work on your own initiative.
• Manage your own diary, assess current market trends, and target new business you have sourced.
• Setting strategic plans for new business development.
• Guide the business on future investment needs for the Company.
• Respond to design briefs, pricing and tender enquiries in a timely manner, liaising with relevant departments to ensure responses are technically and financially accurate.
• Agree critical path timings and liaise with the various production sites' technical/production teams, customer service teams, estimating and external sales colleagues, to ensure a seamless transfer of information.
• Visit customers and host visits to site (depending on customer location, overnight stays may be required on occasions).
• If required cover for colleagues during time of absence.
• Manage your portfolio of accounts & prospects by:
• Ensuring regular meetings are established with your customers. These meetings should include all areas of their business. These will include purchasing, packaging technologists, QA, manufacturing and accounts teams.
• Liaising with our internal customer service teams in order to manage the daily requirements of the business. Provide supporting information when and where necessary.
• Documenting clearly all action points from external meetings and brief internal teams accordingly.
• Managing your customer's expectations in order to maintain a positive and progressive supply partnership.
• Effectively retrieving relevant information and prepare reports/price requests using their system.
• Liaising with customers and QA on quality complaints; arrange return of goods, where appropriate, with the customer service team and warehouse manager.
• Having a working knowledge of the high standards we manufacture against.
• Ensuring good-working relationships with superiors, peers, customers and any 3rd party visitors at all times.
• Continually striving for improvement in personal performance through co-operation with, and participation in, the Company's training programme
• Provide monthly reports to the Managing Director, detailing visits, sales activity, and current pipeline.
• Recommend to the Managing Director any initiatives which would generate sales and increase added value.
• Ensure adherence at all times to the Company's Quality Assurance Policies and Procedures and maintain compliance to appropriate standards.
• The quality management system has been designed and developed to meet the requirements of ISO9001, PS9000, BRC, FSC and PEFC. The quality management system defines the Company's policies and standard operating procedures on design, product security and safety, hygiene, environment, resource and training.
• Carry out work safely in the interests of other employees and themselves, in compliance with current legislation and Company Environmental, Health & Safety procedures to including general housekeeping
• Any other tasks associated with this role, which are suited to the individual's abilities and level of training as directed by the Line Manager

Essential Experience:

• Must have proven experience as a Key Account Manger
• Must have experience in sales and providing solutions based on customer needs
• Must have experience within a manufacturing environment (ideally print and/or packaging)
• Knowledge of Pharmaceutical Industry preferred.
• Preferably from the carton packaging industry
• Commercial awareness focused on profit
• Computer skills including the use of Microsoft Excel, Outlook, PowerPoint and Word. High degree of computer literacy to be able to use Avante system (training will be provided)
• Excellent communication and negotiation skills, ability to give clear written and verbal instructions to colleagues, ability to clearly understand and explain technical and commercial issues to customers and have good understanding of procedures and processes
• Able to identify areas of weakness within processes and customer specific procedures and help find innovative solutions
• Highly responsible, reliable and flexible with a strong work ethic
• Able to effectively prioritise and adapt to a varied and changeable workload
• Punctual, presentable and projecting a professional company image at all times
• Good attendance with a willingness to be flexible to accommodate customers' needs

Interviews are being conducted as soon as possible for this vacancy, so if you are interested please get in touch as soon as possible and register your details with us

Please note; we will not pass on any of your details without prior consent!