Leaseholder Communication Manager

Leaseholder Communication Manager

Halifax (Office-Based)

We are currently recruiting for a Leaseholder Communication Manager to join a fast-growing and forward-thinking property management business.

This is a pivotal role, acting as the key link between the business and a large portfolio of property investors. You will take ownership of all leaseholder communication, translating complex financial and operational data into clear, meaningful insights while ensuring a high standard of service and compliance.

This opportunity is ideal for a law graduate or commercially minded professional looking to apply legal knowledge in a dynamic, operational environment.

The Role:

• Acting as the main point of contact for leaseholders, managing all enquiries via phone, email, and written correspondence
• Providing regular updates on property performance including income, occupancy, and arrears
• Producing high-quality newsletters and investor communications
• Translating financial and operational data into clear, accessible information
• Supporting arrears management and resolving account queries in collaboration with finance
• Reviewing contracts, leases, and supplier agreements to identify risks and obligations
• Monitoring legislation across PBSA, BTR, and HMO sectors and advising internal teams
• Supporting compliance across property, legal, and data protection requirements
• Driving adoption of a digital leaseholder platform and improving user engagement
• Working closely with internal departments including finance, maintenance, and lettings

What We’re Looking For:

• Law degree (LLB or equivalent) or strong legal/commercial background
• Experience in a customer-facing, compliance, or operational role
• Strong financial literacy and ability to interpret reports and statements
• Excellent written and verbal communication skills
• Strong IT skills, including CRM systems and Microsoft Office
• Ability to manage stakeholders and handle complex or sensitive queries
• Highly organised with strong attention to detail
• Calm under pressure with a proactive, solutions-focused approach

Desirable:

• Experience within property, leasehold, PBSA, BTR, or HMO sectors
• Knowledge of service charges and lease structures
• Professional qualifications (IRPM, ARLA) or willingness to work towards

Why Apply?

• Opportunity to play a key role in a growing business
• Exposure to commercial and legal aspects of property management
• Involvement in digital transformation projects
• Clear progression and development opportunities

If you're looking for a role that combines communication, analysis, and commercial awareness within a growing sector, apply now or get in touch to find out more.