Logistics Coordinator

Job Title: Logistics Coordinator
Salary: £28,000 - £30,000
Location: Cambridge
Hours: 40 hours per week (9:00am-5:30pm)

My client is a fast-paced courier and logistics provider, specialising in domestic, international, and same-day delivery services. The company is focused on delivering reliable, time-sensitive solutions while maintaining high levels of customer service and operational efficiency.

The Role:

We are seeking a proactive and customer-focused individual to join a dynamic team, supporting domestic, international, and same-day delivery operations. This role involves coordinating shipments, handling customer enquiries, and ensuring smooth day-to-day logistics processes. You will play a key part in maintaining service excellence, resolving issues, and supporting both internal teams and external clients.

Key Responsibilities:

• Answer incoming calls and provide excellent customer service
• Process domestic and international shipments using carrier software, including weighing
• consignments, printing labels, and issuing tracking details
• Assist with quoting customer enquiries
• Manage and respond to enquiries via email, live chat, and telephone
• Take bookings and liaise with same-day controllers
• Allocate jobs to drivers and third-party suppliers
• Process jobs and proof of deliveries using internal systems
• Monitor UK overnight and international shipments, resolving any issues that arise
• Check carrier invoices, driver PODs, and complete general administrative duties
• Liaise with storage clients and provide support within the warehouse when required
• Utilise Microsoft Office for daily tasks
• Identify opportunities to upsell services to customers

Skills & Experience Required:

• Previous experience in a customer service or logistics environment is advantageous
• Strong communication and interpersonal skills
• Ability to multitask and work in a fast-paced environment
• Good organisational and problem-solving abilities
• IT literate, including Microsoft Office
• Customer-focused with a proactive approach
• Ability to work effectively as part of a team

Package & Benefits:

• £28,000 - £30,000 with bonus opportunities
• 29 days holiday including bank holidays
• Company iPhone for business and personal use (within company policy)
• Pension scheme
• Full training provided

Streamline Search is a technical recruitment agency based in Chichester, West Sussex, operating across the United Kingdom. We are acting as a Recruitment Agency in relation to this vacancy. In accordance with GDPR, by applying you consent to us processing your data and contacting you regarding this application.