Move Manager

The Opportunity

Our client is a well-established and highly respected removals and storage company seeking an organised, customer-focused Move Coordinator / Manager to join their office team.

This is a varied and rewarding role combining customer service, sales, administration and move coordination. You'll guide customers through their entire moving journey — from first enquiry through to successful completion — playing a key part in the smooth running of a busy, friendly office.

Key Responsibilities

• Preparing accurate quotations from survey reports and customer information
• Conducting video surveys and carrying out customer site visits where required
• Following up quotations and converting enquiries into confirmed bookings
• Handling enquiries via telephone, email and website
• Booking removals and storage services, issuing confirmations, processing payments and raising invoices
• Maintaining accurate customer records and documentation
• Carrying out pre-move and post-move customer calls
• Coordinating delivery schedules for contract customers
• Managing weekly and monthly invoicing processes
• Liaising with customs agents and customers to coordinate European and international moves
• Supporting the smooth day-to-day operation of the office

About You

• Excellent customer service and communication skills
• Strong organisational and administrative abilities with great attention to detail
• Confident speaking with customers by phone, video call and in person
• Good IT skills, including Microsoft Office
• Able to manage multiple tasks and priorities in a fast-paced environment
• A professional, positive and proactive approach

Desirable (Not Essential)

• Experience in sales, customer service or account management
• Background in removals, transport or logistics
• Experience preparing quotations and managing customer bookings
• Knowledge of international shipping or customs processes

What's on Offer

• Salary of £30,000 – £35,000 per annum
• Company pension
• On-site parking
• Full training and ongoing support
• A varied role with genuine responsibility and autonomy
• Real opportunity to develop within a growing business
• Friendly and supportive team environment

If you enjoy working with people, take pride in delivering excellent service and thrive in a fast-paced environment, we'd love to hear from you. Apply today with your CV — all applications handled in strict confidence.