Multimodal Freight Forwarding Executive

Hams Hall, Coleshill, Birmingham
Full-Time | Monday to Friday, 09:00 – 17:30

We are seeking an experienced and customer-focused Multimodal Operator to join our expanding freight forwarding team based in Hams Hall, Coleshill. This is an exciting opportunity for a logistics professional with experience in ocean freight, road freight, import and export operations, and customs procedures.

Initially focused on Ocean and European Road Freight, this role will evolve to include Air Freight operations, offering excellent long-term career development within a dynamic and growing organisation.

If you thrive in a fast-paced logistics environment and have a passion for delivering exceptional customer service, we would love to hear from you.

As a Multimodal Operator, you will be responsible for managing freight shipments from start to finish, ensuring smooth and efficient movement of goods across international supply chains. You will build strong relationships with customers, provide quotations, coordinate shipments, and ensure compliance with customs and regulatory requirements.

This role requires excellent communication skills, attention to detail, and the ability to manage multiple shipments while maintaining high service standards.

• Manage Ocean Freight shipments from booking through to final delivery.
• Coordinate European Road Freight movements and support future Air Freight operations.
• Prepare and provide accurate freight quotations and service information.
• Process customer bookings efficiently and accurately.
• Monitor shipment progress and proactively communicate updates to customers.
• Ensure all shipment documentation is completed accurately and maintained in line with company procedures.
• Liaise with customs brokers and regulatory authorities to facilitate smooth import and export clearances.
• Apply knowledge of customs regulations, dangerous goods requirements, and cargo insurance procedures.
• Handle customer enquiries professionally and resolve operational issues effectively.
• Support claims administration and provide required documentation when necessary.
• Build and maintain strong relationships with customers, suppliers, carriers, and internal teams.
• Ensure compliance with operational processes, quality standards, and customer requirements.
• Contribute to continuous improvement initiatives and operational excellence projects.
• Support the wider logistics team with general administrative and operational duties as required.

• Minimum 2 years' experience within freight forwarding, logistics, shipping, or multimodal operations.
• Strong understanding of import and export processes.
• Extensive knowledge of customs procedures and freight documentation.
• Experience managing Ocean Freight and/or European Road Freight shipments.
• Excellent customer service and relationship-building skills.
• Strong verbal and written communication abilities.
• Ability to work independently and collaboratively within a team environment.
• High level of accuracy and attention to detail.
• Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.

• Knowledge of Air Freight operations.
• Experience handling dangerous goods shipments.
• Understanding of cargo insurance requirements.
• Experience working with customs brokers and freight management systems.

We are looking for someone who is:

• Customer-focused and service-driven
• Professional and reliable
• Highly organised and detail-oriented
• Proactive and solution-focused
• Flexible and adaptable
• Trustworthy and accountable
• A strong team player
• Committed to personal development and continuous improvement

• Competitive salary package
• Comprehensive training and professional development opportunities
• Clear career progression within a growing logistics business
• Supportive and collaborative working environment
• 22 days annual leave plus bank holidays
• On-site gym facilities
• Secure on-site parking
• Company pension scheme
• Employee Assistance Programme for employees and their families
• Shopping discounts, legal support, and wellbeing services
• Life Insurance
• Company uniform