Neighbourhood Officer
Service Care Solutions
📍 Coventry / Hybrid
🕒 12 Week Temporary Contract
💷 £23.59 LTD / £19.54 PAYE per hour
We are currently recruiting for a Neighbourhood Officer to join a busy housing team managing around 19,000 homes across Coventry and surrounding areas.
This is a varied frontline housing role focused on tenancy and estate management, supporting customers within a designated patch and working closely with internal teams and external agencies to resolve complex housing issues.
Key Responsibilities
- Managing tenancy and neighbourhood issues across an allocated patch
- Handling Anti-Social Behaviour cases from low-level complaints to serious multi-agency cases
- Managing safeguarding concerns and sensitive customer situations
- Carrying out estate and block inspections
- Conducting tenancy reviews and supporting new build tenancy management
- Reviewing service charges and depreciation matters
- Building strong working relationships with partner agencies and stakeholders
- Previous experience within social housing, tenancy management or a similar customer-facing environment
- Experience managing ASB and safeguarding cases
- Strong communication and interviewing skills, including dealing with sensitive situations
- Excellent IT skills
- Ability to work independently and manage a busy patch
- Flexible approach to work and occasional out of hours meetings
- Full UK driving licence and access to a vehicle
📞 George Westhead – (phone number removed)
📧 (url removed)
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