Office Support Executive

The Sales\Office Support Executive will support operations by managing logistics, inventory, and administrative tasks.

Working closely with the Sales Director, this role involves coordinating shipments, managing stock in the UK warehouse, processing orders, maintaining shipping schedules, chasing of credits from suppliers and ensuring customers goods arrive in a timely manner. In addition the Sales\Office Support Executive will manage calls via our CRM system and ensure they are deal with by the relevant staff members in a timely manner

MAJOR AREAS OF RESPONSIBILITY:

• Daily office sample receiving and dispatch management.
• The processing of Sales Orders, Stock Registers, and Delivery Notes.
• Logging/Triage of calls ensuring they are dealt with in a timely manner
• Ensure Credits are chased, logged and retrieved from suppliers.
• Manage/liaise with warehouse with regards to orders shipping.
• Willingness to learn, great interpersonal and written skills. Organisational skills of paramount importance.
• Must enjoy speaking with and building relationships with customers!

SPECIFIC RESPONSIBILITIES OF THE JOB:

1. Develop and adhere to shipping schedules:

Ensure all customer orders are processed in a timely manner, ensuring customers are informed if goods are out of stock.

Chase couriers if customers orders do not arrive.

Liaise with courier companies regarding any issues with collections etc.

2. Logging and Chasing of Credits from suppliers:

Ensure all customer issues are logged and dealt with from original phone call/email to receiving credits.

Booking collections of faulty/damaged goods and organising replacements if necessary.

Monitoring collections and credits to make sure nothing is forgotten about.

Adding all relevant information to the in-house call system for others reference.

3. Processing of General and Internet orders:

Process incoming orders via Telephone

Process incoming orders via email

Process incoming orders via Web

Liaise with Procurement manager to ensure accurate ETAs are given to customers regarding out-of-stock lines.

4. Filing Daily paperwork

Filing daily shipping manifests.

To be filed in chronological order for future reference.

Manifests to be filed along with the daily picking notes from the warehouse.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

Languages:

Proficient in spoken and written English.

Skills:

Excellent communication skills, with keen attention to detail at all levels.

Excellent computer skills and previous experience dealing with CRM

SystemsMicrosoft Office skills (Outlook, Excel, Word)