Operations Manager

Technical Fire Operations Manager

Reporting to Managing Director / Operations Director

Office-based with regular travel to customer sites as required.

Role Purpose

The Technical Fire Operations Manager is responsible for the effective management and delivery of fire systems projects, maintenance contracts, and reactive service activities. The role combines technical expertise with operational leadership to ensure all works are delivered safely, efficiently, profitably, and in accordance with relevant industry standards and customer expectations.

Working within a small to medium-sized business environment, the Technical Fire Operations Manager will provide leadership to engineers and support staff while maintaining high levels of customer service and regulatory compliance.

Key Responsibilities

Operational Management

• Manage the day-to-day operations of the fire division, including service, maintenance, small works and project delivery.
• Plan and coordinate engineer workloads to maximise efficiency and service performance.
• Ensure contractual obligations and service level agreements are achieved.
• Monitor and improve key performance indicators including response times, productivity and first-time fix rates.
• Support business growth through effective resource planning and operational development.

Technical Leadership

• Provide technical support and guidance to engineers and project teams.
• Ensure installations and maintenance activities comply with current standards and legislation
• Conduct technical audits and quality inspections.
• Investigate and resolve technical issues and customer escalations.
• Maintain awareness of changes to legislation, standards and industry best practice.

Team Management

• Lead, motivate and develop engineering personnel.
• Carry out performance reviews and identify training requirements.
• Support recruitment, onboarding and retention of technical staff.
• Promote a culture of safety, professionalism and continuous improvement.
• Ensure engineers maintain required competencies and certifications.

Person Specification

Essential Experience

• Minimum 5 years' experience within the fire and security industry.
• Proven experience managing engineers and operational activities.
• Strong technical knowledge of fire detection and alarm systems.
• Experience delivering service, maintenance and small projects.
• Knowledge of British Standards and regulatory requirements.
• Experience working within a customer-focused environment.
• Strong organisational and problem-solving skills.

Desirable Experience

• Previous management experience within an SME business.
• Knowledge of electronic security systems including CCTV, access control and intruder alarms.
• Experience with CAFM or service management systems.
• Experience of BAFE and SSAIB accredited environments.
• Commercial awareness and budget management experience.