Operations Manager Midlands

Are you an experienced Cleaning Operations Manager, Senior Area Manager, or Regional Cleaning Manager looking for a role where you can lead and develop a team while driving operational excellence? Do you enjoy managing managers, building strong client relationships, and ensuring high standards are delivered across multiple contracts? Would you like to work for a genuinely supportive business that values its people and offers real career progression?

We are recruiting for a Cleaning Operations Manager to oversee a portfolio of cleaning contracts across the Midlands, managing a team of five Cleaning Managers. This is an exciting opportunity for an experienced leader who thrives in a fast-paced environment and enjoys developing high-performing management teams.

Reporting directly to senior leadership, you will be responsible for the overall operational performance of the region, ensuring exceptional service delivery, client satisfaction, and commercial success.

This is a well-established and growing cleaning and facilities management business with an excellent reputation for delivering high standards of service across a diverse client base. The company prides itself on maintaining a supportive culture where employees are valued, developed, and given the opportunity to build long-term careers.

Due to continued growth and the successful acquisition of new contracts, they are now looking to strengthen their senior management team with the appointment of a Cleaning Operations Manager covering the Midlands region.

• Basic salary of £45,000

• Company car or car allowance

• Managing a team of five Cleaning Managers

• Regional responsibility across the Midlands

• Supportive and approachable senior leadership team

• Genuine career progression opportunities within a growing business

• Opportunity to influence operational strategy and performance

• Company-provided equipment and ongoing support to perform your role effectively

• Leading, coaching, and developing a team of five Cleaning Managers across the Midlands region

• Ensuring all contracts consistently achieve agreed SLA and KPI targets

• Driving operational performance, service excellence, and client satisfaction across the portfolio

• Conducting regular performance reviews, audits, and operational inspections

• Supporting managers with recruitment, retention, succession planning, and employee development

• Managing regional labour budgets and ensuring contracts operate efficiently and profitably

• Building and maintaining strong relationships with key clients and stakeholders

• Identifying opportunities for service improvements, contract growth, and operational efficiencies

• Supporting the mobilisation of new contracts and ensuring smooth operational integration

• Monitoring compliance with company policies, health & safety legislation, and industry best practice

• Producing management reports and providing regular updates to senior leadership on performance and business objectives

• Working closely with senior management to deliver business growth and strategic objectives

• Previous experience as a Cleaning Operations Manager, Senior Area Manager, Regional Manager, or similar within the cleaning or facilities management sector

• Experience managing multiple contracts and leading management teams

• Strong commercial awareness with the ability to manage budgets and drive profitability

• Excellent leadership, coaching, and people management skills

• Strong client relationship management experience

• Organised, proactive, and capable of managing a large geographical area

• Excellent communication and stakeholder management skills

• Full UK driving licence

• Passion for delivering exceptional service standards and developing successful teams

Midlands Region

Applicants should be based within the Midlands and willing to travel regularly across the region.

If you're looking for your next leadership challenge with a growing organisation that values quality, people, and operational excellence, we'd love to hear from you.

Please apply today with your CV.

TE1